Shipping policy

Shipping Policy
Shipping Policy
Orders are processed as quickly as possible, and customers will receive confirmation once an order has been placed and again when it has been dispatched. Delivery information, options, and costs should be shown clearly before checkout, and delivery timeframes are estimates unless a specific date has been agreed.[gov +1]
Processing Times
•    Orders are usually processed within 1 to 3 business days.[gov]
•    Orders placed on weekends or public holidays will be processed on the next business day.[gov]
•    During busy periods, processing may take longer than usual.[gov]
Shipping Rates and Delivery
•    Shipping costs are calculated at checkout based on the delivery address and selected shipping method.[gov]
•    Available delivery options will be displayed before payment is completed.[gov]
•    Delivery times may vary depending on courier performance, location, weather, and seasonal demand.[gov +1]
Delivery Locations
•    Shipping is available to the regions listed at checkout.[gov]
•    Some remote or offshore areas may have limited delivery options or additional charges.[gov]
•    Any delivery surcharges should be clearly explained before the customer completes the order.[gov]
Order Tracking
•    Where tracking is available, tracking details will be sent after dispatch.[gov]
•    Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.[gov]
Incorrect Address Details
•    Customers must provide accurate delivery information at checkout.[gov]
•    The store is not responsible for delays or losses caused by incorrect or incomplete shipping details supplied by the customer.[gov]
Delays and Lost Parcels
•    Delivery dates are estimates and are not guaranteed unless expressly stated.[gov]
•    If an order is delayed, the store will work with the courier to help resolve the issue.[gov]
•    If a parcel is believed to be lost, customers should contact support so an investigation can be opened.[gov]
Damaged Deliveries
•    If an order arrives damaged, customers should contact support within 48 hours of delivery and provide photos of the item and packaging.[gov]
•    Depending on the circumstances, a replacement, refund, or other suitable resolution may be offered.[gov]