Refund policy

Refund Policy
At our store, we want you to feel confident when shopping with us. If there is an issue with your order, we will do our best to make it right.
Returns
•    Returns are accepted within 14 days of delivery.
•    Items must be unused, in their original condition, and in original packaging.
•    Proof of purchase is required for all returns.
•    For hygiene and safety reasons, certain pet-use items may not be eligible for return if opened or used, unless they arrive damaged or faulty.
Damaged, Defective, or Incorrect Items
•    If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
•    Include your order number and clear photos of the item and packaging.
•    Once reviewed, a replacement, store credit, or full refund may be offered.
Non-Returnable Items
The following items are generally not eligible for return:
•    Used items
•    Opened hygiene-sensitive pet products
•    Clearance or final sale items
•    Gift cards, if applicable
Refunds
•    Once your return is received and inspected, you will be notified of the outcome.
•    Approved refunds will be issued to your original payment method.
•    Processing times may vary depending on your bank or payment provider.
Return Shipping
•    Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
•    Original shipping charges are non-refundable unless the return is due to our mistake.
Cancellations
•    Orders may be cancelled before dispatch.
•    If an order has already shipped, it must go through the normal return process.
Contact
For return or refund requests, please contact our support team with your order details before sending anything back.